Terms and conditions.

1. About these Terms

These terms and conditions (the “Terms”) govern the use of the Sport License Academy website and application available at sportlicenseacademy.com (the “Service”) and the purchase of its paid plan. They are concluded between:

• AZ GLOBAL ECOM LTD, a private limited company incorporated in England and Wales under company number 17219061, with a share capital of £1, whose registered office is at 82a James Carter Road, Mildenhall, IP28 7DE, United Kingdom, operating the Sport License Academy brand; customer service: support@sportlicenseacademy.com (“we”, “us”, “our”);
• and any person who uses the Service (a “User”), who has an account (a “Member”) or who buys a plan as a consumer, meaning a natural person acting for purposes outside their trade, business, craft or profession (a “Customer”) (“you”, “your”).

By using the Service, you accept these Terms. When you place an order, you accept them by ticking the box provided for this purpose before payment. They are supplemented by the privacy policy, which describes how your personal data are processed. The version applicable to an order is the one in force on the date of that order; you can download or print it.

Our representative in the European Union: being appointed.

2. The Service

Sport License Academy is an online revision tool, available as a web application (PWA), for preparing for the FIFA Football Agent Exam. It offers in particular questions, explanations, study sheets, practical cases, mock exams, progress tracking, a leaderboard and a community area (club, chat, memes, Network).

Sport License Academy is an independent revision tool; it is not affiliated with, accredited, endorsed or approved by FIFA or by any football association, confederation or other body responsible for the exam. FIFA's name is used solely to identify the exam and the regulations concerned.

Sport License Academy is not a certified professional training course and is not registered with any public training funding scheme. The Service is a revision aid: it does not guarantee success in the exam, which depends on each candidate's own work.

3. Free account and free version

Anyone can create an account free of charge, without any means of payment, with their email address (or their Google account), their first name and their mobile number. Without a plan, the account gives access to the free version, with no time limit: a fixed sample of the FIFA exam programme, identical for all accounts, whose content is presented in the application (in particular corrected questions on each official text, a scored mock exam, a daily set of questions and a limited number of questions per day to the AI coach). The official texts of the exam remain available in full. All other content is reserved for the paid plan (section 6). We may change the content of the free version at any time. Your progress remains attached to your account, including after you buy the plan.

One account per person. Each person may open only one account. Opening several accounts gives access to no additional free content; an account opened to get around this rule may be closed under the conditions of section 19. Accounts that started a seven-day free trial (“Kick-off”) before 5 October 2026 benefit from the free version.

The free test on the sales page remains available, without registration.

4. Access and age requirements

The Service is intended for adults. By way of exception, a minor aged 16 or over may use it with the permission of their parent or legal guardian, who takes responsibility for that use.

Access requires a compatible device and an internet connection; some features remain available offline. Connection and equipment costs are borne by the User.

5. Account and security

Your account is personal and may not be transferred. You log in with your email address and a one-time code sent by email (or your password, if your account has one), or with your Google account, and you must keep these login details confidential (as well as your recovery code, if your account has one). To prevent account sharing, an account can be registered on no more than two devices and is used on only one of them at a time; a code sent by email allows you to replace your devices or change your password. Any action carried out from your account is presumed to have been carried out by you.

You can manage your devices from your account area. Unusual logins may trigger a security alert and, where account sharing is established, the suspension of the account under the conditions of section 19.

You must inform support without delay of any unauthorised use of your account.

6. The paid plan: FIFA Agent

The essential characteristics of the plan are presented on the sales page and in the application before you order. Prices are stated in US dollars (USD), all taxes included.

• The FIFA Agent plan gives access only to content devoted to FIFA regulations (in particular the Regulations on the Status and Transfer of Players and the FIFA Football Agent Regulations), with mock exams in the FIFA exam format. It does not include content devoted to the regulations of national football associations or leagues. A plan taken out before 7 October 2026 under its former name, “Solo · FIFA exam”, gives access to the same content, under the terms in force on the date of its order.
• You choose how to pay: monthly, as a subscription with no commitment that you can cancel in three clicks (section 9), or in one payment, which gives access to the plan for the 2026-2027 edition, season updates included, with nothing charged afterwards (section 11). The annual subscription, payment in 4 instalments and the welcome offer are no longer offered for new orders; orders already placed keep the terms in force on the date they were placed (section 9).
• Free version. Without a plan, a free account gives access to the free version described in section 3. It is not an order and never gives rise to any payment.

No success in the exam is promised.

7. Waiting lists

Where a plan or content is not yet open for sale, you may be offered the option of joining a waiting list. Joining is free and without obligation: it is neither an order nor a contract and does not commit you to any purchase. It simply allows you to be notified when sales open, as described in the privacy policy.

8. Ordering and formation of the contract

To order, you log in to your account (or create one free of charge), choose between the monthly subscription and the one-time payment, check the order summary (plan, total price, payment terms, any discount), accept these Terms and proceed to payment. The contract is formed when the payment is confirmed.

We send you an email confirming the order, setting out its essential information and, where applicable, your request for immediate access and your waiver of the right of withdrawal (section 12). The invoice is issued by Stripe, our payment service provider, and sent to you separately.

9. Price and payment

The applicable prices are those displayed at the time of the order. Payment is made through our payment service provider, Stripe Payments Europe, Ltd. (Ireland). Card details are entered directly with this provider and never pass through our servers.

Prices are stated in US dollars (USD). If your means of payment is in another currency, your bank or card issuer may apply its own exchange rate and fees.

Monthly subscription, with no commitment

The monthly subscription is paid at the monthly price stated in section 6: the first month when you order, then automatically every month, on the same date as your order. It is concluded for an indefinite period, with no minimum commitment: it has no end date and continues until you cancel it.

While the subscription is running, you have access to the content of your plan, including updates. Cancellation in three clicks: you can cancel it at any time, at no cost and without giving a reason, online from the application: Profile › Subscription and account › Cancel, then Confirm cancellation. You can also write to customer service. The cancellation takes effect at the end of the month already paid for: access remains open until that date, then no further payment is taken. The current month is not refunded pro rata. We confirm the cancellation by email, a durable medium, stating the date on which the subscription ends.

Price changes. The applicable price is the one displayed when you order. Any change to the price of a running subscription is notified to you by email at least thirty days before it takes effect; if you do not accept it, you can cancel free of charge before that date.

One payment

The one-time payment is paid in full when you order, at the price stated in section 6, less any discount shown before payment (section 10). It is not a subscription: nothing is charged afterwards and there is no renewal. It gives access to the plan for the 2026-2027 edition, under the conditions of section 11.

Switching from monthly to one payment. If you have a monthly subscription, you can pay for the plan in one payment at any time: your monthly subscription then stops at the end of the month already paid for, with no further payment. Monthly payments already made are not deducted from the price.

Orders placed before 7 October 2026

Orders placed before 7 October 2026 keep the terms in force on the date they were placed. In particular:

• annual subscription (offered from 1 to 6 October 2026): paid in a single payment for twelve months, it is renewed automatically every year at the annual price then in force. We inform you by email, no earlier than three months and no later than one month before the renewal date, that you may choose not to renew the subscription. If we fail to send you this information, you may end the subscription free of charge at any time from the renewal date; the sums paid for the period after the cancellation are then refunded to you within thirty days. It can be cancelled in three clicks like the monthly subscription and ends at the end of the year already paid for;
• single payment (lifetime access) and payment in 4 interest-free instalments (offered until 30 September 2026): in the case of payment in 4 instalments, the price is paid in four equal monthly instalments collected by the payment service provider, the first when you order, with no fees or interest; full access opens from the first instalment, and payments stop after the fourth.

Payment default

If a payment is declined or remains unpaid (subscription, or instalment of an order paid in 4 instalments), we or our payment service provider inform you by email. If the situation is not remedied, access to the Service is suspended until the sums due have been paid. No penalty is charged.

10. Promotional and partner codes

A promotional code or a partner code may be entered when ordering, before payment. Only one code is accepted per order: codes cannot be combined. A code cannot be added after payment.

Partner code. A partner code is shared by a content creator or a partner of Sport License Academy. It tells us which partner recommended Sport License Academy. It may give a discount on the one-time payment; it does not change the price of the monthly subscription. The amount of the discount is the one in force at the time of purchase, as set by us.

The discount obtained, its amount and the plan it applies to are shown in the order summary before payment; the price payable is the one shown at that time. A code may be limited in time or in number of uses; an expired, used-up or invalid code is refused. In the event of a refund, only the amount actually paid is refunded.

11. Duration of access and editions

Access

Access is personal and non-transferable. It may be used on no more than two devices, in accordance with section 5.

Editions

The Service is offered in editions. Each edition corresponds to an exam season and reflects the official texts applicable to that season. The edition on sale at the date of these Terms is the 2026-2027 edition, which prepares for exam sessions held between 1 September 2026 and 31 August 2027.

Duration of access

Monthly. The subscription gives access to the Service for as long as it is running (section 9), including, when it is released, the next edition; access ends on the date on which the cancellation takes effect.

One payment. The one-time payment gives access to the plan for the 2026-2027 edition, from payment. During the season, all updates to that edition are included. At the end of the season, the edition remains available to you as it is, with no time limit for as long as we operate the Service. Nothing is charged afterwards.

For orders paid in one payment before 1 October 2026 (single payment or payment in 4 instalments), access to the edition purchased is open for life, that is to say with no time limit for as long as we operate the Service, from payment (or from the first instalment in the case of payment in 4 instalments). Running annual subscriptions give access to the Service for as long as they are running, next edition included.

If we were to stop operating the Service permanently, we would inform you by email at least three months in advance.

Updates

During the season covered by your edition, you receive all updates to that edition at no extra cost (corrections, new content, changes to the official texts applicable to the season). At the end of the season, the edition is frozen: it remains accessible as it is, but is no longer updated. As the official texts change from one season to the next, a frozen edition may no longer reflect the rules applicable to later exam sessions.

Next edition

Content updated for a new season (new texts, regulatory changes) forms a new edition. A running monthly subscription gives access to it as soon as it is released, at no extra cost. With a one-time payment, access to a new edition requires a new order from you, at the price in force on its date: no purchase is ever automatic. Without a new order, you keep access to the edition you bought.

12. Right of withdrawal

Principle

You have fourteen days from the conclusion of the contract to withdraw from it, without giving any reason and without bearing any costs other than those provided for by law. This right applies wherever you live; in the European Union and in the United Kingdom, it is also provided for by consumer law (Directive 2011/83/EU on consumer rights; Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).

Immediate access and waiver

Sport License Academy content is digital content supplied online and accessible as soon as payment is made. When ordering, if you wish to benefit from it immediately, you:

• expressly request that access begin before the end of the withdrawal period;
• expressly acknowledge that you lose your right of withdrawal once access begins.

In that case, the right of withdrawal can no longer be exercised once access has begun, in accordance with the rules applicable to digital content not supplied on a tangible medium (in the European Union, Article 16(m) of Directive 2011/83/EU; in the United Kingdom, regulation 37 of the Consumer Contracts Regulations 2013). Your request and acknowledgement are confirmed in the order confirmation email.

Without this express request and acknowledgement, you keep your right of withdrawal for fourteen days.

Exercise and refund

To exercise your right of withdrawal, send us, before the withdrawal period expires, the form below or any other unequivocal statement setting out your decision to withdraw, by email to support@sportlicenseacademy.com. We acknowledge receipt without delay.

We refund all sums paid no later than fourteen days after the date on which we are informed of your decision, using the same means of payment as you used for the original transaction, unless you expressly agree to another means. This refund is free of charge for you.

Model withdrawal form

(Model form set out in Annex I(B) to Directive 2011/83/EU and in Schedule 3 to the Consumer Contracts Regulations 2013. Complete and return this form only if you wish to withdraw from the contract.)

13. Legal guarantee of conformity

We are required to supply digital content and services that are in conformity with the contract, under the rules applicable to the supply of digital content and digital services (in the European Union, Directive (EU) 2019/770; in the United Kingdom, the Consumer Rights Act 2015). As the supply is continuous, we are liable for any lack of conformity that appears at any time during the period of access.

In the event of a lack of conformity, you are entitled to have the content or service brought into conformity, free of charge and within a reasonable time. Failing this, or if the lack of conformity is serious, you may obtain a price reduction or terminate the contract, under the conditions provided for by law. You simply need to contact customer service and describe the defect you have found.

14. Commercial information

Any pass rates, testimonials or statistics that may be presented are given for information only; they do not constitute a promise of results.

15. Intellectual property

The questions, explanations, study sheets, practical cases, diagrams, texts, the Sport License Academy brand and the interface of the Service are the property of the publisher of Sport License Academy. You have a personal, non-exclusive and non-transferable right of use, limited to the duration of your access and to private revision. Any reproduction, extraction, systematic capture, resale or distribution, in whole or in part, is prohibited.

The official FIFA regulations are reproduced for information purposes; they remain the property of their authors, and only the official versions published by FIFA are authoritative.

By publishing content in the community (message, meme, profile), you guarantee that you hold the rights to it and you grant us, for as long as you are present on the Service, a free and non-exclusive licence to host, reproduce and display it to other Members, solely for the purpose of operating the Service. This licence ends when the content is deleted.

16. Community rules

The club, the chat, the memes and the Network are spaces for mutual support between candidates. By taking part in them, you undertake to:

• be respectful towards other Members and the team;
• publish no harassing, abusive, defamatory, discriminatory or hateful remarks;
• publish no unlawful content, nor any pornographic or violent content;
• not disclose other people's personal data (contact details, photos, private information) without their consent;
• not send spam, advertising or commercial solicitations without the recipients' consent;
• respect intellectual property: for memes, only publish images, GIFs or videos for which you hold the necessary rights;
• not publish paid content from other exam preparation providers;
• not impersonate another person or organisation;
• not share your account or your login details.

Published files are limited to 15 MB. The author of a meme can delete it at any time.

The Network is optional: each Member freely chooses their profile mode (hidden, private or public) and the fields displayed. Contact details obtained through the Network may only be used for exchanges between candidates, to the exclusion of any unsolicited marketing.

17. Reporting and moderation

Reporting content

Any User may report content that they consider unlawful or contrary to these rules:

• using the “Report” button on messages, memes and Network profiles;
• or by email to support@sportlicenseacademy.com, stating the content concerned, where it is located and the reasons for the report.

Reports are examined as quickly as possible, in a diligent and objective manner. The author of an abusive or manifestly unfounded report may be subject to the measures provided for in section 19.

Moderation measures

Depending on the seriousness and repetition of the breach, we may: remove or hide content, restrict access to certain community features, temporarily suspend the account or, for serious or repeated breaches, close it. Moderation is carried out by the Sport License Academy team. If automated moderation tools were to be used, these Terms would be updated to say so.

Statement of reasons and appeals

Any moderation measure concerning a Member is accompanied by a clear statement of reasons (Article 17 of Regulation (EU) 2022/2065, the Digital Services Act or “DSA”), setting out the measure taken, the facts and the ground relied on (legal provision or rule in these Terms). The Member may challenge it by replying to the support message; the challenge is reviewed and a reasoned reply is given. The Member remains free to bring the matter before the competent courts.

Points of contact

The single point of contact for authorities and users, within the meaning of Articles 11 and 12 of the DSA, is: support@sportlicenseacademy.com (languages: English, Spanish, French). Our legal representative in the European Union (Article 13 of the DSA) is: being appointed.

17A. Customer reviews policy

Sport License Academy collects, checks and publishes reviews of the Service on its website and in the application. This policy explains how reviews are submitted, checked, published and kept, in accordance with applicable consumer protection law (in particular Directive 2005/29/EC as amended by Directive (EU) 2019/2161, and the UK Digital Markets, Competition and Consumers Act 2024).

Who can leave a review

Members who have bought and paid for a plan, and Members to whom we have given a plan for free, can leave a review from the application (menu, Profile, or the link received by email or notification). Before any review is submitted, we automatically check that the author's account is linked to a paid purchase or to free access. Each published review carries the label “Verified member”. The free version, 100% promotional codes, members of our team and our paid partners do not allow a review to be left. Each account can leave only one review, which it can edit.

No incentive

No incentive (discount, access, gift or any other benefit) is given for leaving a review, whether positive or negative. We do not write, buy or commission reviews. Free access is never given in exchange for a review. We invite all members in the same way, whatever their results: one invitation in the application and one email, about 7 days after the purchase, or earlier at our team's initiative (email and notification), only once per member.

Checks before publication

Every review is read by the Sport License Academy team before it is published; no automated tool decides whether a review is published or rejected. We publish negative reviews as well as positive ones, and never change their content. A review may only be rejected if it:

• contains insulting, defamatory, discriminatory or hateful statements;
• is unrelated to the Service or to its author's experience;
• contains personal data (full name or contact details of the author or of a third party);
• is unlawful or promotional, or links to another website;
• comes from a person with a conflict of interest (competitor, paid partner).

A review is published or rejected no later than 7 days after it is submitted. If it is rejected, the reason is shown to its author in the application; the author may edit the review and submit it again, or challenge the decision with customer service (section 17).

Publication and display

Each published review shows the rating (1 to 5 stars), the comment, the author's first name followed by the initial of their surname (or, failing that, their username), their country if known, the date of the review and, where applicable, the date it was last edited, as well as the month of purchase, which is the date of the experience. Reviews are sorted in chronological order, from the most recent to the oldest, with no other ranking criterion. The average rating and the number of reviews are calculated on all published reviews, in all languages; the list first shows the reviews written in the language of the page, and all reviews can be viewed via the “See all reviews” link. We may reply publicly to a review; our replies are signed “The Sport License Academy team”.

Editing, withdrawal and retention

The author may edit or withdraw their review at any time from the application. An edited review is checked again before it is published again. A published review stays online for no more than 3 years after its publication and is then deleted; it is also deleted if its author withdraws it or deletes their account. A rejected review is kept for 1 year after the decision, so that the decision can be justified, and is then deleted.

Reporting a review

Anyone may report, free of charge, a review they believe to be fake, misleading or unlawful by writing to customer service (support@sportlicenseacademy.com), stating the review concerned and the reasons for the report. Reports are handled in accordance with section 17.

Other platforms

Reviews left on third-party platforms are governed by the terms of those platforms; Sport License Academy does not moderate them.

18. Liability and force majeure

We are responsible for the proper performance of the contract in accordance with the law. We take the greatest care to ensure that the content is accurate and up to date. However, regulations change, and only the official texts published by the competent bodies are authoritative. It is up to you to check the official information about the exam (dates, arrangements, syllabus).

The Service is a revision tool: the result obtained in the exam depends on your own work and on the decisions of the bodies responsible for the exam. We are not responsible for the timetable, arrangements or content of the exam, which are set by those bodies; only their official texts are authoritative.

We endeavour to ensure continuous access to the Service, but interruptions may occur for maintenance, updates or technical incidents. We cannot be held liable where a failure to perform is attributable to you, to the unforeseeable and insurmountable act of a third party or to an event of force majeure, nor for damage resulting from use that does not comply with these Terms.

Each Member is solely responsible for the content they publish. As the host of this content, we act promptly to remove or disable access to unlawful content as soon as we become aware of it.

Neither party can be held liable for a failure caused by an event of force majeure, that is to say an event beyond its control which could not reasonably have been foreseen when the contract was concluded and whose effects cannot be avoided by appropriate measures.

Nothing in these Terms limits the rights you have under mandatory consumer protection rules.

19. Suspension and closure of the account

In the event of a breach of these Terms, in particular of the community rules or of the ban on account sharing, we may suspend or close the account after a reasoned notification, except in an emergency or in the case of a serious breach justifying immediate action. The measure is proportionate to the breach and may be challenged under the conditions of section 17.

You may request the deletion of your account at any time by contacting support from the application or by email. Deleting the account does not, in itself, give rise to a refund of the sums paid, subject to the provisions of these Terms (in particular sections 12 and 13) and to the law.

20. Personal data

Personal data are processed in accordance with the privacy policy. Billing data are kept for 10 years to meet accounting obligations.

21. Changes to these Terms

We may change these Terms, in particular to take account of new features or regulatory changes. The Terms applicable to an order are those in force on the date of that order. Any significant change is notified to Members in the application or by email, within a reasonable time before it takes effect. A Member who does not accept the new terms may request the deletion of their account before that date.

22. Customer service

For any question, complaint or request relating to an order or to the Service: support@sportlicenseacademy.com.

23. Governing law, mediation and disputes

These Terms are governed by French law. If you are a consumer, this choice does not deprive you of the protection of the mandatory consumer protection rules of your country of residence, which continue to apply.

In the event of a dispute, please first send a written complaint to customer service so that an amicable solution can be sought.

If no solution is found within a reasonable time, you may refer the dispute, free of charge, to a consumer mediator: mediator being appointed. Before contacting the mediator, you must first have sent us a written complaint, and you must contact the mediator within one year of that complaint. You may also use the out-of-court dispute resolution procedures available to consumers in your country of residence.

Failing an amicable solution, the dispute will be brought before the competent courts. If you are a consumer, you may, at your choice, bring proceedings before the courts of the place where you were living at the time the contract was concluded or when the harmful event occurred.